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FAQ's



1. How can I obtain a catalog/price list?
2. What is your phone/fax/e-mail address?
3. What is your shipping address?
4. Where can I buy your products?
5. What is your warranty policy on tools/lights?
6. What is the procedure for sending in a tool/light for repair?
7. What is the repair turn-around time?
8. What is your repair warranty policy?
9. Do you have exploded drawings showing the replacement parts of the tools/lights?
10. Do Central tools meet ANSI specs?
11. Can I send my tool in for calibration?
12. Does Central Tools provide a certificate of conformance?
13. Why doesn't my dial indicator zero out?
14. Can I use a different dial indicator with my indicator set? What is the metric version?
15. Do I need to send in my micrometer if the anvil is broken off?
16. What size battery fits the digital calipers and how is it replaced?
17. What size battery fits The Brake Force® rotor/drum gage and how is it replaced?
18. How do I calibrate The Brake Force® rotor gage?
19. How do I calibrate The Brake Force® drum gage?
20. Why won't my gage zero out?
21. Why won't The Brake Force® gage shut off? Where's the off button?
22. What torque do I set my torque wrench to when I am using a torque multiplier?
23. How do you use the Pinion Depth Setting Gage (6470)?
24. Can a light without the cord be ordered?
25. Which replacement bulb do I need in my light?
26. How do I change the bulb in my light?



 
1. How can I obtain a catalog/price list?
A catalog and/or retail price list can be obtained by submitting your name and complete mailing address to our web site, by faxing your mailing information to 401-461-5670 or by telephoning Customer Service at 800-866-5287.
 
 
 
2. What is your phone/fax/e-mail address?
Phone: (401) 467-8211
Toll Free: (800) 866-5287
Fax: (401) 461-5670
E-mail: info@centraltools.com
 
 
 
3. What is your shipping address?
Central Tools, Inc.
456 Wellington Avenue
Cranston, RI 02910
 
Add "Attn: Repair Dept" for repairs
 
 
 
4. Where can I buy your products?
All of our products can be purchased through on-line stores. Type Central Tools into your browser. They are also available through most wagon jobbers. If you have difficulty purchasing a particular item please contact us via our web site, fax (401-461-5670) or call Customer Service at 800-866-5287.
 
 
 
5. What is your warranty policy on tools/lights?
 
Central Tools/STORM/Lights
Central Tools, Inc. will repair or replace, at its option, any product if it proves defective in workmanship or materials within one (1) year for measuring tools or ninety (90) days for lights from date of purchase. This warranty does not cover abuse or misuse of the tool/light. Bulbs are excluded from all warranties.
 
All implied warranties including any implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the same as the expressed Limited warranty above.
 
In no event will Central Tools, Inc. be liable for consequential, incidental, or special damages resulting from or in any manner related to the product, its design, use, or inability to use same. The sole and exclusive remedy with respect to defective product shall be the repair or replacement thereof.
 
Defective products should be adequately packaged and returned with freight prepaid to Central Tools, Inc.
 
 
 
6. What is the procedure for sending in a tool/light for repair?
Click here
 
 
 
7. What is the repair turn-around time?
In-house turnaround time is approximately 2 weeks. This does not include shipping time. We do experience peak periods, which can extend the turnaround time. Every effort is made to return your tool/light as quickly as possible so that your downtime is minimized.
 
If a tool/light is sent to one of the other repair centers (listed on the back cover of our catalog), contact the individual repair center to inquire about turn-around time.
 
 
 
8. What is your repair warranty policy?
Central Tools, Inc. will warranty any tool/light repair for 90 days from date of repair. Remanufactured The Brake Force® tools carry a full one-year warranty. All repair warranties will follow the same policy as set in Central Tools limited warranty.
 
 
 
9. Do you have exploded drawings showing the replacement parts of the tools/lights?
Yes, exploded drawings or photos are available for most Central tools and lights showing all available replacement parts and part numbers. Replacement parts can be ordered through your local distributor.
 
Replacement parts for STORM products are not available.
 
 
 
10. Do Central tools meet ANSI specs?

The following CENTRAL branded items meet the listed specifications:

Outside Micrometers - with .0001" Graduations - meet Federal Specification GGG-C-105C
With .001" Graduations - meet accuracy of Federal Specification GGG-C-105C except total measurement error is .0002"
Depth Micrometers - meet Federal Specification GGG-C-105C
Inside Micrometers - meet accuracy of Federal Specification GGG-C-105C
Dial/Digital/Vernier Calipers - No recognized national standard exists. Meet +/- .001" accuracy. (Steel calipers only)
Dial Indicators - meet ASME/ANSI B89.1.10m 1987 specification for accuracy - reaffirmed in 1995
Spring Calipers and Dividers - Meet Federal Specification GGG-C-95A
Combination Squares - meet Federal Specification GGG-S-656E
Torque Wrenches - meet ANSI B107.14m

STORM branded products do not necessarily meet the above specifiaitons.
 
Additional spec information can be found at the following web sites:
ANSI - www.ansi.org
AMSE - www.amse.org
Federal - www.dsp.dla.mil
All - www.nssn.org
 
 
 
11. Can I send my tool in for calibration?
Central branded tools can be sent in for calibration by following the procedures for sending in a tool for repair at Central Tools. Tools that are sent in for repair and that are also in need of calibration will be calibrated as part of the repair service. Calibration is not available on STORM products.
 
 
 
12. Does Central Tools provide a certificate of conformance?
Yes, a certificate of conformance can be obtained in two ways:

  1. At the time an order is placed, a note should be added to the order requesting a certificate of conformance be included with the order.
     
  2. If a tool is already in your possession and requires a certificate of conformance, the tool must be sent to us so that it can be inspected to insure it meets the requirements set for conformance. Once the tool has passed inspection, a certificate will be issued.
There is a charge for the certificate of conformance. This charge is in addition to the initial price or repair charge. Under no circumstances will a certificate of conformance be issued without Central Tools' inspection of the tool. A certificate of conformance is not available on any tool in the STORM line.
 
 
 
13. Why doesn't my dial indicator zero out?
If the large pointer on your dial indicator does not point to "0" in its free state, this is not a problem, it is completely normal. When using a dial indicator to perform a measurement, the plunger must be "pre-loaded". This means the setup must allow the indicator to push against the workpiece, deflecting the needle from its rest position. The bezel may be rotated to realign the pointer with the "0".
 
 
 
14. Can I use a different dial indicator with my indicator set? What is the metric version?
It depends upon which dial indicator that the set was intended to work with. Central Tools offers dial indicator sets based on _" shank, 3/8" shank, _" shank, and 8mm shank dial indicators. Refer to the catalog pages for more detail on shank sizes.
 
 
 
15. Do I need to send in my micrometer if the anvil is broken off?
Yes, anvils are a critical part of a micrometer. They need to be replaced by our experienced technicians. After the anvil has been replaced, our technician will also recalibrate the micrometer. Anvils are not sold separately as replacement parts.
 
 
 
16. What size battery fits the digital calipers and how is it replaced?
The (6425) electronic digital caliper is equipped with a button battery - #CR2032. When the low battery indicator appears on the display, the battery should be replaced.
  1. Carefully pry off the 2 slender rectangular rubber plugs on the upper surface of the display cover.
     
  2. Carefully remove the battery using the accessory tool provided or a jeweler's screwdriver.
     
  3. Insert the new battery, ensuring that the (+) pole is positioned at the top. An inverted (+) pole will not damage the electronic unit, it will simply not function.
     
  4. The gage will automatically reset itself - the word "rESEt" will flash very briefly on the display.
     
  5. Replace the two rubber plugs.
The (6530) plastic electronic digital caliper is equipped with a button battery - #SR44/Eveready 357.
  1. Remove the battery cover on the front of the gage by simply swinging it out and then pulling up.
     
  2. Carefully remove the battery.
     
  3. Insert the new battery.
     
  4. Replace the battery cover.
     
 
 
 
17. What size battery fits The Brake Force® rotor/drum gage and how is it replaced?
The newer The Brake Force® gages are equipped with a button battery - #CR2032. The Brake Force® gages manufactured prior to 7/95 are equipped with a smaller button battery - #SR44/Eveready 357. Either battery can be purchased at any local retailer or through your distributor.
 
To replace the rotor gage battery:
  1. Remove the battery cover.
     
  2. Carefully remove the battery.
     
  3. Insert the new battery, ensuring that the (+) pole is positioned at the top. An inverted (+) pole will not damage the electronic unit, it will simply not function.
     
  4. Reset the module by carefully activating the button through the reset port with the "zero" setting pin or with a pointed object.
     
  5. Replace the battery cover.
     
  6. Recalibrate your gage.

To replace the drum gage battery:
 
Manufactured prior to 7/95
When the display is blank or blinks, it is time to change the battery.
  1. Remove the battery cover by sliding the cover to the right with your thumb.
     
  2. Carefully remove the battery.
     
  3. Insert new battery, ensuring that the (+) pole is positioned at the top. An inverted (+) pole will not damage the electronic unit, it will simply not function.
     
  4. Replace the battery cover.
     
  5. Recalibrate your gage.

Manufactured between 7/95 - 12/97
When the display shows a battery symbol just above the In/mm symbol, or the display is blank, it is time to change the battery. A blank display may also simply require a quick touch of the zero button. Check this first.
  1. Remove the rubber computer and battery covers.
     
  2. Carefully remove the battery.
     
  3. Insert the new battery, ensuring that the (+) pole is positioned at the top. An inverted (+) pole will not damage the electronic unit, it will simply not function.
     
  4. Replace the computer and battery covers. The electronics must be reset after each battery change. To reset, remove the small round rubber cover from the reset port just above the digital display. Carefully insert the zero setting pin to activate the internal switch. The display will now come on.
     
  5. Replace the rubber cover.
     
  6. Recalibrate your gage.

Manufactured after 12/97
When the low battery indicator appears on the display, the battery should be replaced.
  1. Carefully pry off the 2 slender rectangular rubber plugs on the upper surface of the display cover.
     
  2. Carefully remove the battery using the accessory tool provided or a jeweler's screwdriver.
     
  3. Insert the new battery, ensuring that the (+) pole is positioned at the top. An inverted (+) pole will not damage the electronic unit, it will simply not function.
     
  4. The gage will automatically reset itself - the word "rESEt" will flash very briefly on the display.
     
  5. Replace the two rubber plugs.
 
 
 
18. How do I calibrate The Brake Force® rotor gage?
  1. With the display showing SET mode, simply slide the moving arm so that the flat and pointed anvils are in contact making certain that the anvils are clean and free of foreign matter.
     
  2. Depress the zero button. Your gage is now calibrated.
 
 
 
19. How do I calibrate The Brake Force® drum gage?
First, you must determine which style drum gage you own. The Brake Force drum gage has changed through the years, resulting in a finely crafted, quality, precision instrument.
 
Manufactured prior to 7/95
This gage will have arms that point upward and anvils that point outward. The LCD readout incorporates an automatic off for long battery life. The battery is an SR44/Eveready 357, which is smaller than the size of a dime. Calibration should be checked each time before using your gage.
To calibrate this gage:
  1. Simply move the arms all the way together, and insert the gage into the fixture so that the pointed anvils contact the flat anvils. They should contact with a very slight resistance and no looseness. If the gage is either loose or tight in the fixture, follow step 9 before proceeding with calibration.
     
  2. The fixture is factory preset at 2.400 inches; this is what your gage should read (within .0005") to be calibrated. If it does not: follow the steps below.
     
  3. Close the moveable arm against the stationary positive stop.
     
  4. Loosen the 2 left-hand thumbscrews in the fixed arm housing.
     
  5. Hold the fixed and moveable arms firmly together with your left hand. With your right hand, pull the linear bar out horizontally to the right until it stops. It will move 2 7/16".
     
  6. Insert the "zero" setting pin into the "zero" buttonhole of the digital display. This will change the readout to all zeros.
     
  7. Slide the linear bar horizontally to the left until the exact dimension of 2.400 inches is displayed on the digital display.
     
  8. Retighten the 2 left-hand thumbscrews in the fixed arm housing. Calibration is now complete. Recalibration should not be required unless battery replacement is necessary or if the factory mechanical calibration has changed.
     
  9. If you experienced looseness or tightness while making anvil contact, loosen the right-hand lock screw. Close the moveable arm to contact the positive stop, place the gage anvils in contact with the fixture anvils. Adjust the positive stop with the open-end wrench provided to engage a very slight resistance with the fixture contacts eliminating all looseness, and then retighten the right-hand setscrew. If your digital readout displays 2.400" (within .0005") your gage is calibrated. If not, follow steps 3-8.

 
Manufactured between 7/95 - 12/97
This gage will have arms that point upward and anvils that point inward. The LCD readout is always on for instant use. The battery is a CR2032, which is the approximate size of a nickel. Calibration should be checked each time before using your gage.
 
To calibrate this gage:
  1. Simply move the arms all the way together, and insert the gage into the fixture so that the pointed anvils contact the flat anvils. They should contact with a very slight resistance and no looseness. If the gage is either loose or tight in the fixture, follow step 9 before proceeding with calibration.
     
  2. The fixture is factory preset at 2.400 inches; this is what your gage should read (within .0005") to be calibrated. If it does not: follow the steps below.
     
  3. Close the moveable arm against the stationary positive stop.
     
  4. Loosen the 2 left-hand thumbscrews in the fixed arm housing.
     
  5. Hold the fixed and moveable arms firmly together with your left hand. With your right hand, pull the linear bar out horizontally to the right until it stops. It will move 2 7/16".
     
  6. Insert the "zero" setting pin into the "zero" buttonhole of the digital display. This will change the readout to all zeros. Caution: Depressing the zero button for more than 2 seconds will turn the display off. A quick touch will turn it back on with all the zeros displayed. If "REF 1" is shown in the upper left-hand corner of the display, depressing the internal switch will cause the display to go into a hold mode. If this happens, depress the internal switch once more. Depress the Inch/Metric switch for more than 2 seconds to remove the "REF 1" display and put the readout back into conventional mode. Warning: Do not use sharp objects to reset as severe damage to instrument may result.
     
  7. Slide the linear bar horizontally to the left until the exact dimension of 2.400 inches is displayed on the digital display
     
  8. Retighten the 2 left-hand thumbscrews in the fixed arm housing. Calibration is now complete. Recalibration should not be required unless battery replacement is necessary or if the factory mechanical calibration has changed.
     
  9. If you experienced looseness or tightness while making anvil contact, loosen the right-hand lock screw. Close the moveable arm to contact the positive stop, place the gage anvils in contact with the fixture anvils. Adjust the positive stop with the open-end wrench provided to engage a very slight resistance with the fixture contacts eliminating all looseness, and then retighten the right-hand setscrew. If your digital readout displays 2.400" (within .0005") your gage is calibrated. If not, follow steps 3-8.

 
Manufactured after 12/97
This gage will have arms that point downward. Calibration should be checked each time before using your gage. The battery is a CR2032, which is the approximate size of a nickel.
 
To calibrate this gage:
  1. With the display in inches and showing "SET" mode, simply slide the moving arm to the left so that it engages the positive stop on the fixed arm. Depress the zero button. Open the arms and set the pointed anvils onto the gaging surfaces of the calibration gage. The display should read 7.000" +/- .0005". If it does your gage is calibrated. If it does not, follow the steps below.
     
  2. In order to adjust the mechanical calibration, place the pointed anvils onto the gaging surfaces of the calibration gage and depress the zero button. Slide the moving arm to the left until it engages the positive stop on the fixed arm. The reading on the display will now be a negative value, approximately -7.
     
  3. Using the hex wrench provided, loosen the setscrew on the positive stop. Turn the positive stop in or out as required until the display reads precisely -7.000 (+/-.0005"). Press the zero button to zero the display.
     
  4. Open the arms and insert the anvils back into the calibration gage. The reading should now be 7.000" +/-.0005". If not, repeat steps 2 & 3. When the reading is correct, tighten the calibration set screw to lock in the calibration setting.
     
  5. Use a light but firm gaging pressure to hold the anvils against the piece being measured. Consistent gaging pressure will result in repeatable measurements.
 
 
 
20. Why won't my gage zero out?
One version of the Central Tools The Brake Force® drum gage was designed with a minimum spacing of 2.400" between the measuring anvils. It is physically impossible to get the anvils any closer together, and thus this type of gage will not "zero out". Instead, it is calibrated to provide the proper 2.400" reading as required.
 
In other types of tools, a problem with zeroing indicates a malfunction of the digital read-out unit. This malfunction would require factory repair service for the tool.
 
 
 
21. Why won't The Brake Force® gage shut off? Where's the off button?
One version of the Central Tools The Brake Force® drum gage was designed with a minimum spacing of 2.400" between the measuring anvils. This allows both measuring anvils (pointed parts that touch the drum) to remain in a single line, and removes slight geometric errors that are introduced in the case where the anvils are mounted out of line. The gage will not shut off as a convenience feature for the user. Shutting it off would require resetting to 2.400" each time it is turned on. Typical battery life in the constant-on mode is up to 15 months.
 
 
 
22. What torque do I set my torque wrench to when I am using a torque multiplier?
A torque multiplier is based upon a simple, robust planetary gear train. However, as with any gearing, there is some loss of efficiency due to friction. Testing shows a typical friction loss on the order of 10% to 20%. For the purpose of calculation, we recommend 15%. This means that 15% more torque must be applied to achieve the desired output. Calculate as follows: take the desired output torque value and divide by the ratio for the particular model torque multiplier. Now multiply by 1.15 to arrive upon the input setting. For example: #6380 has a ratio of 4:1. Assume the desired output is 800 ft-lb. 800 divided by 4 gives 200 ft-lb, which is then multiplied by 1.15 to arrive at 230 ft-lb which would be the proper setting for the torque wrench on the input.
 
 
 
23. How do you use the Pinion Depth Setting Gage (6470)?
The 6470 Pinion Depth Setting Gage is a tool that is designed to measure pinion depth on a variety of OEM and aftermarket differential gearsets. The instructions included with the 6470 detail the use of the tool. However, these instructions are not intended to teach specifics of differential repair; they are merely intended to explain the use of the 6470 to people who are already familiar with the task of setting pinion depth.
 
 
 
 
24. Can a light without the cord be ordered?
Yes, lights are available without the cords. Your distributor can order them for you by using the light part number and then -82 as a suffix.
 
 
 
25. Which replacement bulb do I need in my light?
 
Bulb Central Part #
4W 10560-14-000
13W 11006-17 Rough Service Bulb
13W DC 10560-13-000 (4-pin - lights mfg after 1/1/97)
13W DC 11011-17 (2-pin lights mfg before 1/1/97)
15 W 10560-01-000
25W

10560-26 (available in 3 pack only)

50 W 12VDC Incandescent 10560-10-000


 
 
 
26. How do I change the bulb in my light?

When performing any bulb replacement or repair always remove plug from the electrical receptacle.
 
Angle Lites

  1. Remove the two screws, one on either side of the lens, and pop the lens out.
     
  2. Remove the bulb from the rubber positioner.
     
  3. Place the new bulb in the positioner and insert into the socket.
     
  4. Put the lens back in place.
     
  5. Replace the screws.

Stomp Lites®
  1. Remove the bottom cap by placing the cap against the end of a table or counter and gently pulling downward.
     
  2. Remove the screw and replace the bulb.
     
  3. Replace the screw and cap.

Bounce Lites®
  1. Remove the bottom cap by gently pulling it.
     
  2. Remove the 2-piece snap rivets (one on each side of the bulb) by gently prying up the head.
     
  3. Replace the bulb.
     
  4. Replace the rivets and cap.

Bobtail® Lites/Longtail® Lites/Convert-I Lites
  1. Remove the bottom (switch end) cap by gently pulling it.
     
  2. Remove the two screws.
     
  3. Pull the assembly with bulb out.
     
  4. Replace the bulb.
     
  5. Replace the assembly.
     
  6. Make sure the screw holes are aligned before replacing the screws.
     
  7. Replace the cap.

Feather Lites®
  1. Remove both caps by gently pulling.
     
  2. Remove the four two-piece snap rivets by gently prying up the head.
     
  3. Replace the bulb.
     
  4. Replace the rivets and caps.

Heavy Hitter Lites®
  1. Remove both caps by gently pulling.
     
  2. Remove the four screws, two on the bottom and two on the top.
     
  3. Replace the bulb.
     
  4. Replace the screws and caps.

UnderHood Lite

  1. Slide the cord end cap completely off the housing and several inches down the cord to expose the switch bracket.
     
  2. Remove the two screws securing the switch bracket.
     
  3. Remove the end cap at the opposite end of the light.
     
  4. Starting at the end of the light opposite from the cord, gently push the lamp assembly several inches towards the cord.
     
  5. Continue pushing until the black, round lamp socket found on the cord end of the light is completely exposed.
     
  6. Note the routing of all wiring.
     
  7. Firmly grasp the lamp socket and white harness wire together and slide the remainder of the lamp assembly completely out of the housing.
     
  8. Replace the lamp and reassemble in the reverse order.