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Repair Procedures



 
Central /STORM tools (excluding torque products)
 
In U.S.
 
Central/STORM tools should be sent directly to:
Central Tools, Inc.
Attn: Repair Dept.
456 Wellington Avenue
Cranston, RI 02910
 
Accompanying correspondence should include the following information:

Contact Name
Return Address
Daytime Telephone Number
Brief description of the problem with the tool
Proof of purchase for warranty issues

 
 
If an estimate is required before repair work can be done, it must be noted in the paperwork sent in with the repair. To obtain a verbal estimate, contact Customer Service at 800-866-5287.
 
All Central/STORM tools will be repaired and returned UPS C.O.D. unless otherwise noted in paperwork sent in with repair.
 
Acceptable payment - credit card- check/money order - C.O.D.
 
Check/money order or credit card number can be included with repair.
 
Repair charge includes return ground freight. There is an additional UPS charge for C.O.D., currently at $10.00 per package.
 
 
In Canada
 
Central/STORM tools should be sent directly to:

SLC Metrology
763 Guillemette
Vaudrevil-Dorion, Quebec  J7V 9S8
(450) 218-2144

 

Accompanying correspondence should include the following information:

Contact Name
Return Address
Daytime Telephone Number
Brief description of the problem with the tool
Proof of purchase for warranty issues

 


CENTRAL Torque Products (Wrenches & Multipliers) not including STORM torque wrenches.

Torque wrench replacement parts are not available from Central Tools. Please contact one of our authorized repair facilities listed below for replacement parts.

Replacement parts for torque multipliers are available through Central Tools. Please call Customer Service at 800-866-5287.
 
In U.S.
 
Send all torque product repairs to one of the following locations:

Angle Repair Service
175 Angle Drive
Beckley, WV 25801
304-253-5729

(Angle does not handle warranty service on mulitpliers. Please contact Team Torque for warranty service)
 
Team Torque Inc.
1231 Park Avenue
Bismarck, ND 58504
888-682-8675
701-223-4552

Accompanying correspondence should include the following information:

Contact Name
Return Address
Daytime Telephone Number
Brief description of the problem with the tool
Proof of purchase for warranty issues

 
In Canada

Canada West Torque Product
Unit #7 7533 135th Street
Surrey, BC V3W 0N6
(604) 596-4077
 
McCann Equipment, Ltd
2395 Drew Rd Unit 44
Mississauga, On L5S 1T2
905-677-7226
 
McCann Equipment, Ltd
10255 Cote De Liesse
Dorval, Quebec H9P 1A3
514-636-8190
514-636-0365
 
Accompanying correspondence should include the following information:
Contact Name
Return Address
Daytime Telephone Number
Brief description of the problem with the tool
Proof of purchase for warranty issues

STORM Torque Wrenches

STORM torque wrenches are not economical to repair or service. Defectives still under warranty will be replaced. Please return the wrench to Central Tools Repair Dept along with proof of purchase.


Lights
 
In US - Follow the same procedure as Central/STORM tools.
 
In Canada - send to:

M et M Electronique LTEE
10621 Ave Blazac
Montreal - Nord, Quebec H1H 3L8
Telephone #: 514-322-2450
Accompanying correspondence should include the following information:

Contact Name
Return Address
Daytime Telephone Number
Brief description of the problem with the light
Proof of purchase for warranty issues