Terms of Sale

Central Tools, Inc. strives to provide the utmost in customer satisfaction. Please review the information below.

Shipping Charges

Shipping and handling charges for orders totaling under $100 shipped within the USA are charged a flat rate which is currently $13 and shipped via Priority Mail.

Orders totaling $100 or more ship free within the USA via Priority Mail.

All other shipments are via UPS at current rates and charged accordingly.

International Orders: Duties, Taxes & Fees

All prices and shipping charges are in U.S. dollars (USD). International orders may be subject to import duties, taxes (such as VAT or GST), and customs brokerage fees charged by the destination country or the shipping carrier. These charges are not included in your order total and are the responsibility of the customer. They are typically collected by the carrier at the time of delivery.

Central Tools has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

If an international shipment is refused or returned because duties, taxes, or fees were not paid, the order will be refunded minus the original shipping cost and any return shipping charges.

Your bank or card issuer may also charge a foreign transaction fee, since orders are processed in USD.

Refund

Subject to inspection, upon receiving from customer. New, unused tools 100% refund for 30 days from purchase date (proof required).

Refund for the purchase price of tool only. Shipping charges will not be refunded. Refund will be made back to original purchase method only.

Cancellation

Phone cancellations only, must be done by 1pm EST the day of order, if ordered after 3pm EST order must be canceled by phone by 1pm EST the next business day.

Call toll free 1-800-866-5287. If order has already shipped we will follow the refund policy.

Warranty

All tools and parts are warranted for 1 year from date of purchase (proof required) against manufacturing or material defects only. Subject to inspection. Abuse or misuse of tool/part is not covered under factory warranty.

100% replacement or repair of tool at our discretion, after inspection. Tool will be sent back to customer prepaid.

If you have a question about any of these policies please call 1-800-866-5287.